We have an exciting opportunity for an Estates Officer to join us and help deliver a high-quality estate management service to our tenants, ensuring their property is one they're proud to call home.
Your role will be to deliver a high-quality estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions.
Your day-to-day responsibilities will include:
- Oversee the management of all communal and non-communal spaces with a focus on safety and performance, managing our contracts
- Proactively manage abandonments, pest and vermin treatments and estate improvements
- Oversee Health and Safety functions including managing emergency response plans and fire risk actions
- Form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination
- Collaborate with customers in order to shape, develop and continually improve our services
You'll be required to travel for this role regularly, therefore our ideal candidate will either hold a full UK driving licence or evidence of the ability to travel throughout the area of operation. To deliver this role successfully, expect to be out on patch 4 days per week with 1 day per week working from Bath Row, West Midlands Hub or from home dependent on business needs.
Our Ideal Candidate? Your CV and covering letter will highlight the following:
- Proven experience withing a housing management or estates role; managing complex patches, including oversight of grounds maintenance, cleaning services, and resolving environmental issues such as fly-tipping and pest control.
- Experience of collaborating with external agencies, including the Police and Local Authorities, to address and resolve community-level issues.
- Practical knowledge and experience of building safety regimes, including conducting fire safety checks, site walkarounds, and maintaining rigorous safety checklists.
- Ability to manage a dynamic and demanding patch, with the flexibility to reprioritise tasks in a fast-paced environment.
Interested? Please click "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and cover letter outlining how your experience is relevant to the role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
