Customer Operations & Route Coordinator

TopGrass • Permanent • CV23 9RU, Rugby, Warwickshire, England, United Kingdom • £28,750 - £30,500 / year • 1h ago

Customer Operations & Route Coordinator

Top Grass | Rugby | Office-based

£28,750 - £30,500 per year, depending on experience

Typical hours of work: 7.30am to 4pm or 8.00am to 4.30pm and 7.30am to 5.00pm April-September

At TopGrass, we believe that beautiful lawns and a healthy planet go hand in hand. As an expanding company, we are now looking to strengthen our skilled and passionate team. If you want to build a career in the amenity industry, then we would love to hear from you!

As part of our team, you'll help homeowners enjoy vibrant outdoor spaces while minimising environmental impact through smart scheduling. If you're passionate about nature, sustainability, and making a difference from the ground up, we'd love to grow with you.

About the Role

Are you a proactive problem solver, looking to launch your career in a sustainable, growing industry?

As our eco-friendly lawn care services expand across our 4 regional depots, we are looking for a Customer Operations and Route Coordinator to join our friendly, close-knit team.

No prior operations, logistics or scheduling experience? No problem. Whether you are a recent graduate or looking to make a career switch, our comprehensive training programme will give you all the tools and confidence you need to succeed.

What You’ll Do

This is a dynamic, office-based role at the heart of our daily operations. You’ll gain exposure to various areas across our business while keeping our services running smoothly.

Smart Route Planning: Design, manage, and optimise daily routes for up to 21 technicians to minimise fuel consumption and carbon footprint.
Customer Communication: Act as a core link between our field technicians, the company and customers via phone, email, and text.
Operational IT Support: Learn and use our CRM systems to maintain accurate schedules, customer account updates, records and bookings
Service Advisory: Advise existing and prospective customers on the benefits of lawn treatment plans.

What We’re Looking For

Graduates and career-changers welcome: we value transferable skills over industry experience
Tech-Savvy: Strong computer skills with the ability to comfortably learn new CRM and routing software.
Strong Communicator: Clear, professional, and friendly phone and written communication skills (GCSE English & Maths or equivalent required; A-Levels or Degree preferred).
Detail-Oriented: Great organisational skills to juggle schedules, competing priorities and team updates smoothly.

Why Join Us?

''Training and education is above and beyond.'' - Employee satisfaction survey
Clear Career Pathways: Annual Performance Development Scheme tailored to your growth.
Work-Life Balance & Annualised Hours: Extra paid time off over Christmas and New Year shut-down.
Financial Perks: Performance commission, holiday buy-back scheme, paid overtime, and employee wellbeing/financial support.
Supportive Environment: Family-run ethos, team-building events, internal competitions, uniform, and breakout spaces.
Home Perks: Free annual lawn treatments and aeration for your own lawn!

Ready to Start Your Career?

If you are eager to learn, love solving daily puzzles, and want to work for a company committed to achieving Net Zero, we would love to hear from you. Apply today with your CV!

Hours of Work:

We offer an annualised hours system, which means we are able to provide additional days off at Christmas and New Year in addition to your annual leave allocation. Typical hours of work are 7.30 to 16.00 or 8.00 to 16.30, with a 30-minute break. Hours increased to 7.30 to 17.00 during the busy time in April and September to allow for additional time off at Christmas and New Year.

Salary:

The salary for this role is £28,750 - £30,500 per year, depending on experience. We believe in offering a fair and transparent salary, so your individual experience and skills will be carefully considered when reviewing your application and finalising a potential job offer.