Reporting to the Estates & Grounds Maintenance Manager you will be responsible for managing a team of Gardeners & Cleaners across our housing schemes in the Colchester, Chelmsford, Southend-on-Sea and the surrounding area within Essex, the team deliver and maintain an excellent level of cleaning, gardening and grounds services. You will be responsible for facilitating and scheduling the delivery of cleaning, gardening and grounds maintenance, ensuring all activities carried out are delivered in line with agreed budgets, compliance with Health & Safety, COSHH and PPE legislation. You will liaise with customers on site to help identify service improvements, ensure the reporting of repairs, removal of fly tipping and graffiti and report safeguarding alerts. You will ensure the supply and use of all allocated equipment, fleet, materials and any other consumables are in line with Policy, Procedure and legislation. What we’re looking for We are looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You’ll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You should be able to demonstrate: Experience of leading and managing remote working teams and staff members, including strong performance management skills.Track record of working to agreed standards, specifications and timescales.Experience of delivering high quality Estate Services-grounds maintenance, gardening, communal block cleaning, weed-spraying, refuse removal and compliance activities.Direct experience of working with customers and customer feedback in a service delivery environment.Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR.Experience of budget management, cost control and st
