At A Glance
• Job Title: Customer & Technical Sales Advisor
• Location: Bristol, BS1
• Salary: £30,000 - £32,000
• Job Type: Full-time, 37.5 hours per week
• Start Date: Immediate
• Sector: Horticulture/Ecommerce
• Key Requirements: Proven experience in customer service and sales support, strong organisational skills, and a commercial mindset.
Are you a customer-focused professional with a knack for technical product knowledge and sales? Do you thrive in a dynamic role where you can combine excellent customer service with commercial acumen? Our client, a leading online wildflower business, is expanding and looking for a dedicated Customer & Technical Sales Advisor to join their Bristol-based team. This role offers a unique blend of customer service, technical support, and sales responsibilities, perfect for someone who enjoys a varied and engaging work environment.
About Our Client:
Our client is one of the UK's leading online wildflower businesses, supplying wildflower seeds, plants, bulbs, grass seed, and related products. They are part of a growing group of specialist seed businesses, currently expanding their ecommerce offerings.
About the Role:
In this role, you will provide exceptional customer service and technical product advice, helping customers choose the right products, resolving queries, and preparing quotations. You will also support commercial activities, turning customer enquiries into sales opportunities.
Key Duties and Responsibilities:
• Answer incoming customer calls in a friendly, knowledgeable manner.
• Manage customer enquiries via email and other channels.
• Advise customers on suitable products based on their needs.
• Develop strong technical knowledge of the product range.
• Investigate and resolve order and delivery issues.
• Prepare quotations and follow up with customers.
• Support trade and larger-value customer enquiries.
• Maintain accurate records of customer interactions.
Skills and Experience:
Essential:
• Proven experience in customer service and sales support.
• Strong organisational skills and attention to detail.
• Excellent communication skills.
• Commercially minded and comfortable discussing pricing.
• Proficient with email, order management systems, and office software.
• Proactive and solution-oriented.
Desirable:
• Experience in horticulture, agriculture, seed, landscaping, or ecommerce.
• Technical customer service or sales support background.
• Familiarity with wildflowers and grass seed products.
Why Join our Client?
• Competitive salary.
• Pension contribution up to 5%.
• 25 days' annual leave plus bank holidays.
• Hybrid working potential.
• Opportunity to develop specialist knowledge in horticulture.
• Supportive and friendly working environment.
• Work across two growing ecommerce brands.
• Long-term development opportunities.
• Focus on biodiversity, sustainability, and improving the natural environment.
To Apply
If you are a proactive leader with a passion for delivering outstanding projects, we want to hear from you! Join Chappell Enterprises UK in supporting our client's mission to deliver exceptional outdoor environments!
Chappell Enterprises UK is an equal opportunities employer. We encourage applicants from all backgrounds and are a Disability Confident Employer, offering interviews to disabled applicants who meet the minimum essential criteria for the role.
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