Position: Golf & Turf Customer Support Specialist
Location: UAE
Salary: £50,000 - £55,000 per annum
Hours: Full-Time
Please note - A full Clean UK Driving Licence is required for you to be considered for this position.
Are you a motivated professional with a strong background in Golf & Turf machinery? Do you excel in customer support and enjoy building strong relationships with clients? Chappell Enterprises UK is recruiting on behalf of our client, a leading provider of landscaping solutions in the UAE. They are seeking a dedicated and proactive Golf & Turf Customer Support Specialist to join their team.
About Our Client:
Our client is renowned for delivering top-quality landscaping solutions across the UAE. They exceed client expectations with innovative, efficient, and productive work, fostering a collaborative and respectful work environment.
About the Role:
As a Golf & Turf Customer Support Specialist, you will support our client's growing Golf & Turf machinery sales across the UAE, representing market-leading brands such as John Deere, Campey, Tru-Turf, Dennis/SISIS, Trimax Mowing Systems, and Wiedenmann. Your role will involve providing technical support, conducting field demonstrations, and building strong relationships with clients.
Key Responsibilities:
• Provide technical support and training to customers across the UAE - troubleshoot equipment issues, delivering on-site and remote assistance, and ensuring customers are confident in operating and maintaining machines to manufacturer standards.
• Maintain an in-depth and current understanding of all Golf & Turf machinery, attachments, and dealership services - continually updating knowledge through manufacturer training, product updates, and market awareness to deliver expert guidance to customers and colleagues.
• Monitor and analyse competitor activity within the region - gather market intelligence on pricing, product offerings, promotional strategies, and customer feedback, and reporting insights back to the sales management team to support strategic decision-making.
• Respond promptly to technical escalations and service-related issues -Ensure cases are handled efficiently and professionally, coordinating with internal teams where necessary, and providing approvals or recommendations to resolve matters swiftly and effectively.
• Conduct professional field demonstrations and product trials -showcase equipment capabilities and value propositions to potential and existing customers, and delivering comprehensive handover and optimisation training to ensure machinery is used to its full potential from day one.
• Build, strengthen, and maintain long-term customer relationships - act as a trusted technical partner and brand ambassador, ensuring high levels of customer satisfaction, loyalty, and repeat business.
• Monitor customer usage trends, operational challenges, and changing business needs - proactively identify opportunities for improvement, upgrades, or additional services, and communicating these insights promptly to management to support business development and service enhancement.
Requirements:
Essential:
• Proven experience in a technical support role, ideally within a Golf & Turf dealer business.
• Strong knowledge of Golf & Turf machinery and golf course operational practices.
• Proficiency in standard computer applications, internet functions, and sales tools.
• Familiarity with John Deere and competitive products, with the ability to deliver training to groups of customers.
• Strong communication skills, both written and verbal.
• Ability to work extended hours.
Desirable:
• Knowledge of the local area.
• Experience in analysing and interpreting internal reports.
• Ability to socialise and build rapport with clients.
Why Join our Client?
• Competitive salary with annual incentive.
• Company car with fuel for private use.
• Comprehensive medical insurance.
• Annual flight ticket to home country.
• 24 working days of annual leave.
To Apply
If you are a proactive leader with a passion for delivering outstanding projects, we want to hear from you! Join Chappell Enterprises UK in supporting our client's mission to deliver exceptional outdoor environments!
Chappell Enterprises UK is an equal opportunities employer. We encourage applicants from all backgrounds and are a Disability Confident Employer, offering interviews to disabled applicants who meet the minimum essential criteria for the role.
