Sales, Customer Services & Marketing Assistant
Lawntech | Wilton Business Centre £31,500 per annum Full-time | 45 hours per week Monday to Friday | 8:30am-5:30pm Sales | Customer Service | Marketing Support Lawn care industry training provided
Are you confident on the phone, great at building relationships and skilled at turning customer enquiries into sales?
Lawntech is looking for a personable, commercially minded Sales, Customer Services & Marketing Assistant to join its team and help deliver excellent customer service while converting enquiries and warm leads into new business.
This is a varied, customer-facing role where your ability to communicate, understand individual customer needs and confidently guide conversations towards a sale will be key to your success.
You will be handling inbound enquiries, preparing quotations, following up with potential customers and selling tailored lawn care programmes over the phone. Alongside your sales and customer service responsibilities, you will support marketing activities and help keep the day-to-day office operation running smoothly.
You do not need previous lawn care experience. Lawntech can teach you about its services, products and lawn care programmes. What matters most is your background in sales or customer service, your confidence with people and your ability to recognise opportunities and turn conversations into results.
About Lawntech
Lawntech is a specialist lawn care business focused on helping customers achieve healthier, better-looking lawns through professional treatments and tailored lawn care programmes.
The business prides itself on delivering a personal approach to customer service, taking the time to understand each customer's requirements and recommending solutions that meet their individual needs.
At Lawntech, the team embraces a positive, can-do attitude and aims to "wowify " customers through excellent service, knowledgeable advice and a professional, friendly approach.
We are looking for someone who shares that commitment to customer care and can combine excellent communication skills with the confidence and commercial awareness needed to generate sales.
The role
As Sales, Customer Services & Marketing Assistant, you will be one of the first points of contact for customers enquiring about Lawntech's services.
A major focus of the position will be handling inbound enquiries and warm sales leads, understanding what customers need and helping them choose the most suitable lawn care programme.
This is not simply an administrative customer service role. You will need to be comfortable discussing services, handling questions and objections, following up quotations and confidently moving conversations towards a successful sale.
You will also play a part in retaining and re-engaging previous customers, identifying opportunities for additional business and supporting the company's marketing activity.
The successful candidate will be someone who enjoys talking to people, can think on their feet and understands how to balance a friendly, empathetic approach with the confidence to secure sales.
What you'll be doing
- Handling inbound customer enquiries by telephone and email, providing a professional and friendly service
- Building rapport quickly and understanding each customer's individual lawn care requirements
- Converting warm leads and customer enquiries into sales of tailored lawn care programmes
- Preparing accurate quotations and estimates, including measuring customers' lawns using online tools
- Following up quotations and enquiries to secure bookings and new business
- Re-engaging previous customers and following up cancelled or outstanding quotations
- Confidently handling customer questions, concerns and objections to help progress sales conversations
- Delivering a personalised customer experience and recommending suitable services
- Maintaining accurate customer records, quotations and transactions using Lawntech's bespoke CRM system
- Supporting marketing activities including website updates, social media content and blog writing
- Assisting with marketing campaigns, planning and content calendars
- Completing general office administration using Word, Excel and Outlook
- Supporting financial administration, including payment entries
- Helping improve office processes and customer service standards
- Keeping up to date with Lawntech's services and participating in relevant training
What we're looking for
- Previous experience in sales, customer service or a customer-facing role with a strong sales element
- Confident telephone manner and the ability to turn enquiries into successful sales
- Excellent communication and interpersonal skills, with a natural ability to build rapport
- A friendly, empathetic and personable approach to customer interactions
- Confidence handling objections and guiding conversations towards positive outcomes
- A firm but fair approach, with the ability to adapt your communication style to different customers
- Strong commercial awareness and a proactive attitude towards generating sales
- Ability to think on your feet, solve problems and use your initiative
- Good organisational skills and the ability to manage multiple enquiries and follow-ups
- Strong written English and good general IT skills, including Microsoft Office
- Comfortable working with figures, quotations, percentages and basic calculations
- Reliable, professional and able to work both independently and as part of a team
Previous lawn care industry experience is not required. We are particularly interested in candidates with strong sales and customer service backgrounds who are confident speaking with customers and motivated by achieving results.
Desirable experience and skills
- Previous experience in telephone sales, inbound sales or converting warm leads
- Experience selling services, packages or ongoing customer programmes
- Experience using CRM systems to manage enquiries, quotations and customer relationships
- Familiarity with WordPress, social media or digital marketing
- Experience preparing estimates or customer quotations
- Relevant marketing or content creation experience
Marketing experience would be beneficial, but sales ability and excellent customer service skills are the main priorities.
What's on offer
- £31,500 per annum
- 45-hour working week
- Monday to Friday, 8:30am-5:30pm
- Training in Lawntech's services and lawn care programmes
- Opportunity to develop your sales, customer service and marketing skills
- Varied role combining customer relationships, sales and marketing support
- Opportunity to work with inbound enquiries and warm sales leads
- Supportive, customer-focused working environment
- Opportunity to make a direct contribution to customer satisfaction and business growth
Why join Lawntech?
A sales role built around genuine customer interest
You will be working with customers who have already made an enquiry or expressed interest in Lawntech's services. The focus is on understanding their needs, providing knowledgeable advice and converting that interest into sales.
A personalised approach to selling
Lawntech values bespoke customer service rather than a one-size-fits-all approach. You will have the opportunity to build relationships, tailor conversations and recommend lawn care programmes suited to individual customers.
Industry knowledge can be taught
You do not need to arrive knowing everything about lawn care. The company can teach you about its services and programmes, allowing you to concentrate on bringing your existing sales and customer service skills to the role.
Variety throughout your working day
From speaking with new customers and securing bookings to supporting marketing campaigns and improving customer processes, this role offers a varied mix of responsibilities.
A chance to make a real impact
Your ability to build rapport, follow up opportunities and deliver an excellent customer experience will make a direct contribution to Lawntech's sales performance and customer relationships.
Working hours
This is a full-time position working 45 hours per week.
Monday to Friday, 8:30am-5:30pm
Some flexibility may be required during particularly busy periods.
Apply today
If you have experience in sales or customer service, enjoy talking to people and know how to turn a positive customer conversation into a successful sale, Lawntech would like to hear from you.
You do not need previous lawn care experience. If you are confident, approachable, commercially minded and passionate about delivering excellent customer service, this could be an excellent opportunity to put your skills to work within a specialist lawn care business.
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