Customer and Operations Specialist

At TopGrass, we believe that beautiful lawns and a healthy planet go hand in hand. As an expanding company, we are now looking to strengthen our skilled and passionate team. If you want to build a career in the amenity industry, then we would love to hear from you!

As part of our team, you'll help homeowners enjoy vibrant outdoor spaces while minimising environmental impact through smart scheduling. If you're passionate about nature, sustainability, and making a difference from the ground up, we'd love to grow with you.

Are you looking for:

A company committed to eco-friendly practices? – using sustainable products, water-wise techniques, reducing emissions and committed to achieving Net Zero.
Flexible working – with a better work-life balance?
Enjoy the benefits of nature by working outdoors?
Be part of a welcoming and supportive team?
Are you looking for comprehensive, hands-on training to ensure you have the skills and confidence to deliver top-quality lawn care with every visit?

The role and working environment:

This is a diverse and engaging office-based role that offers the opportunity to gain experience across all departments of the company. Your primary focus will be customer service and logistics. You will provide informed advice to customers while also developing, implementing and managing efficient service routes and schedules.

This opportunity will provide you with comprehensive training in customer service, sales and financial accounting, enabling you to confidently use the IT systems that support customer engagement and logistics operations. Our well-rounded training programme is designed to equip you with the knowledge and practical skills needed to advise existing and prospective customers on the full range of TopGrass services.

Here's what some of our employees say about working for us*:

"Lovely place to work, very friendly and everyone is willing to help you learn”
"For the first time in a long time I can finally say I love my job!''
"I definitely feel like a valued member of the team. Health and safety is a huge priority so I always feel safe at work”
"Good work life balance and a supportive team and management”
"I've been made to feel very welcome as part of the TopGrass family”
''Support at TopGrass is really good and all members of staff try and help out when they can for whoever needs it.''
''I feel the training and education is above and beyond.''

* The above comments are from anonymous company surveys between July 2022 and October 2025

Required skills:

Very good computer skills in order to use the CRM (customer relation management) software which is used in customer services and logistics.
Professional, customer-focused interpersonal skills for face-to-face and phone interactions with customers.
Very good organisational, prioritisation, and attention to detail skills are essential in order to keep track of your tasks within the team and with the customers that you are assisting and advising. You will be liaising with customers and colleagues via text, email, and phone to deliver high-quality and timely service.
Good level of literacy and numeracy to carry out these day-to-day tasks - must have GCSE English and Maths or equivalent.
A-level qualifications (or equivalent) are preferred for this role.

Career Opportunities and Job Perks:

As a medium-sized business, we are able to provide the opportunity to learn a wide variety of skills in all areas within our business.

As a family-run business, we pride ourselves on being able to offer long-term career and development opportunities through our annual Performance Development Scheme.

We also have the following benefits and perks:

Commission on work sold and done
Company Sick Pay
Paid emergency/compassionate leave
Additional Maternity and Paternity Leave Pay
Career Performance Development Scheme
Paid Training
Team Building Days
Christmas Break Scheme
Career Progression Pathway Provided
Break Out Facilities Provided
Work Devices Provided
Paid Overtime
Well-Being Support
Financial Well-Being Support
Annual Leave Flexibility
Holiday Buy Back Scheme
Employee Consultation
Occupational Health Surveillance
Uniform Provided
Free Annual TopGrass Treatments and Aeration
Internal Competitions and Prizes

Hours of Work:

We offer an annualised hours system, which means we are able to provide additional days off at Christmas and New Year in addition to your annual leave allocation. Typical hours of work are 7.30 to 16.00 or 8.00 to 16.30, with a 30-minute break. Hours increased to 7.30 to 17.00 during the busy time in April and September to allow for additional time off at Christmas and New Year.

Salary:

The salary for this role is £28,000 – £29,500 per year, depending on experience. We believe in offering a fair and transparent salary, so your individual experience and skills will be carefully considered when reviewing your application and finalising a potential job offer.

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Customer and Operations Specialist